The New Name For JCB Extended Warranty Plan
JCB Machine Care is the new extended warranty package from JCB. It offers the same component protection as the initial JCB manufacturer’s warranty and provides up to 10,000 hours of cover* in 500 hour increments enabling the protection to match your servicing requirements. The only time limit being a 5 year maximum period from the first date of retail, whichever comes sooner. Let JCB Machine Care protect your JCB machine against defects attributable to faulty materials or workmanship for an agreed extended hourly coverage period measured from zero clock hours, up to a maximum of 5 years from new.
JCB Machine Care is valid whilst your machine is regularly serviced from new by an authorised JCB dealer, with quality JCB servicing and the full protection of JCB Machine Care offering all-round peace of mind for your entire fleet of JCB machines. JCB Machine Care covers every part of your JCB machine, except for attachments (other than quickhitches, tow-hitches and towbars if these items are original factory fit or purchased via JCB Service), additions to your JCB machine which are not factory approved, bulbs, fuses and non-JCB branded tyres.
What's covered?
To qualify for official support and JCB cover, you need to take out JCB Machine Care within 12 months, and make sure your machine is serviced by an authorised JCB dealer in accordance with the operator’s handbook .
You’ll also need to have JCB LiveLink, our fleet management system, installed on your machine.
As part of JCB Machine Cover, we’ll repair or replace any defects in the covered components below.
- Air conditioning compressor
- Air conditioning condenser
- Air conditioning drier receiver
- Heating and air conditioning ECU
- *Pipes (excluding low pressure hoses, gas charge & quick connectors)
- Temperature control
- Programmers and valves
What's not covered?
There are some components of your machinery that are not covered by our Machine Care services, so familiarise yourself with the below list.
- All lubricated parts i.e. boom chains, pins and bushes (except in articulation joints) and lubricating hoses and fittings
- Attachments installed aftermarket are excluded – e.g. quick hitch not installed at the factory
- Batteries
- Bodywork, body seals, cosmetic finishes, paintwork, trim, upholstery or weather strips
- Diesel Particulate Filters (DPF)
- ¹Electrical software updates or reprogramming
- Faults resulting from the use of contaminated fuel or inappropriate fuel for the vehicle
- Glass
- Gradual reduction in operating performance (wear and tear) consistent with the age and mileage of the machine. Components that may be subject to wear include, but are not limited to, brake discs and frictional materials, suspension and steering components, clutch pressure plates, bearings and frictional material
- Ground engaging tools i.e. bucket teeth, blades and cutting edge parts
- Hinges and strikers
- Hydraulic line quick connect/disconnect
- Machine control and guidance systems, including but not limited to Trimble/Topcon
- ²Maintenance items – such as adjustments, V belts, filters and elements, fuse, wiper blades, lamps, lights and bulbs
- Miscellaneous costs – transport of machines and consumable items
- Parts/kits not ordered with the machine and installed aftermarket are not covered
- Radios
- ²Recharging of air conditioning unit
- Service Brake Components – external brake components that are accessible without disassembly of a Powertrain component are not covered (i.e. brake linkage and control valves). Wear items, including but not limited to, discs, plates, and linings, either internal or external
- ²Service items – such as coolant, oils, additives and fluids
- Tyres and rubber tracks
- Undercarriage components – including sprockets, drive wheels, track and track belt assemblies, track rollers, idlers and roller frame tensioning systems¹ Unless part of a valid claim, or required due to the failure of a covered part causing consequential damage
² Unless part of a valid claim, or required due to the failure of a covered part causing consequential damage