We are extremely confident about the future of the equipment hire business in the UK which is why we have placed our biggest order ever for JCB machines which includes: site dumpers, mini excavators and tandem rollers, as well as telehandlers. 2018 is just around the corner and we want to ensure we are well placed to react to the national market’s needs next year and that includes having one of the youngest and most innovative machinery fleets around.
Prior to placing the order, the advice I received from Gunn JCB’s Engineer, Steve Bennett, proved invaluable for us to get the spec right on the machines – he’s very knowledgeable on all aspects. Richard Hadfield was a pleasure to do business with and we were very happy with the deal he offered us on the two machines which were delivered on time, with great communication throughout and the after-sales care has been spot on. We look forward to working with Richard again in the near future.
Ian Watson has provided an excellent service in advising the most suitable machines for the tasks. He has never put any pressure on us to make a decision on the machines or timings, giving us the opportunity to make the right decision in our own time. We felt that Gunn JCB was a partner and not just a supplier. We look to establish a mutually trusting relationship with our clients and it’s good to find suppliers that treat us the same why we treat our clients.
All the machines are operating successfully out in the field and our operators are very happy with them. We will no doubt continue to add to our fleet during the course of 2018 and will look to Gunn JCB again as they have proved to be a fantastic dealer to work with
Everything is working very smoothly with the excavators. Our operators like the machines and it’s important they are happy. Ultimately it’s very much down to our relationship with Gunn JCB. The team looks after us exceptionally well. We have dedicated members of the service team to ensure we are productive day in, day out and if they need to keep hold of a machine of ours for any reason they ensure we have a spare to use in its place. We really couldn’t ask for more.
I would like to take this opportunity to thank Mark Robinson (of GUNN JCB); he always exceeds my expectations and certainly did so when I recently added two new excavators to my fleet. Mark has always been very helpful and managed to secure me a fantastic deal and delivery on a new 55Z-1 (to the highest specification) and 8025 ZTS. I have been a customer with GUNN JCB for over 3 years now and have always received very good service. As an ex JCB employee (10 years at Rocester), I feel that GUNN JCB really deliver a quality product and they certainly look after their customers. The friendliness of the staff makes a huge difference, especially when you are having one of those days and you need that part urgently. Customer service breeds loyalty and I look forward to future business together, I would (and often do) recommend GUNN JCB to anyone who wants a quality JCB product.
